Wilber & Associates
  • Subrogation
  • $15/hr
  • Base + Commission
  • Full Time

Life, Health, Vision, Dental, PTO


About Wilber

Throughout Wilber's 50-year history, we have skyrocketed from a local law office into a nationally- recognized claims administration and subrogation recovery partner, servicing some of the most recognized companies in America.

In other words, we are a claims administrator and collection agency who partners with 9 of the 10 largest insurance companies in the United States, as well as over 300 total clients nationwide. Our people-first approach ensures our training is highly effect, our workplace culture is exceptional, and that our service to our clients and community is second to none. 

Our experienced and high-spirited staff has consistently delivered high-performance results through taking advantage of ongoing educational opportunities and by providing innovative responses to the needs of our clients. 


What You'll Be Doing

  • Providing prompt subrogation and recovery investigation, evaluation and settlement of claims with moderate to highly complex exposures for clients nationwide
  • Making outbound and receiving inbound calls in a call center setting, utilizing a headset and dual-monitor computer
  • Documenting claim files with all pertinent information to prove damages and maximize loss recovery.
  • Communicating to and with policyholders, agents and underwriting on key claim issues
  • Conducting open claim reviews and working cohesively with other departments to deliver superior customer service and claim service to policyholders.
  • Establishing a course of action to conclude claims timely and in compliance with state regulatory requirements.

Applicable Skills

  • Strong negotiation; sales experience
  • Proficiency in MS Excel
  • Empathetic but assertive attitude
  • Customer service experience
  • Team building
  • Multi-tasking / prioritization
  • Critical thinking
  • Experience with problem solving / solution-based thinking approach


Education and Experience 

  • HS Diploma or GED (required)
  • Software: MS Excel, MS Office (preferred)
  • Proven experience in a call center environment
  • Proficient multi-tasking
  • Typing: 40 wpm
  • Insurance experience (favored)
  • Customer service experience: retail, restaurant, office, etc. - 2 years (required)

Why Wilber?

  • Full-time (M-F) employment
  • Paid training and continuous career coaching
  • Competitive hourly rates (up to $26 when including commissions)
  • Uncapped commissions
  • Bonus incentives
  • Extensive opportunities for professional growth
  • Continued Education Reimbursement
  • Full Life, Health, Vision, and Dental benefits packages
  • Paid time off
  • Breakfast on Mondays, Wednesdays, and Fridays
  • Employee wellness offerings
  • A fun, friendly work environment.


You are curious.  You have questions.  You should apply.



Wilber & Associates
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