Wilber & Associates
  • Support
  • Hourly
  • Full Time

Full benefits and Success share bonus

Production Support

Wilber & Associates are in search of highly-motivated and detail-oriented people to join our Administrative Support team to assist in providing top-tier service as the premier receivable asset management company for our nationwide clients.


The Production Support position is responsible for receiving and filing reports into our highly secured database to complete documentation specific to state and client requirements. Some roles within admin support would require communication with clients, representatives from insurance companies, attorneys and DMV services to collaborate in processing and filing claims. This position encompasses front end support (when claims are made) to back end support (providing documentation for recovery team).


Objectives of Production Support

  • Report to department supervisor(s) to complete assigned Works In Progress
  • Upload and direct claims to the appropriate department
  • Analyze and interpret claim data
  • Review proof of payment for claims
  • Corresponding with documentation as requested  
  • Certify license suspensions
  • Recover denial & error letters, update claims to maintain record accuracy
  • Contact clients & insurance carriers to verify and retrieve information
  • Navigate multiple systems simultaneously to recover & insert data


Skills Earned

  • Learn to develop & interpret claims
  • General insurance industry knowledge
  • Self-motivation to meet & exceed expectations
  • Develop excellent analytical skills
  • Cultivate team work skills
  • Expand multitasking & typing abilities
  • Advance ability to accept & apply feedback


  • High school diploma or equivalent
  • Criminal background check and drug screen
  • Full time (40 hour, M-F) morning availability
Wilber & Associates
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