Wilber & Associates
  • Subrogation
  • $15/hr
  • Base + Commission
  • Full Time

Life, Health, Vision, Dental, PTO


Wilber & Associates are in search of highly-motivated Subrogation and Collection Specialists for their winning team, providing top-tier service as the premier receivable asset management company for our nationwide clients.

Throughout Wilber's 50-year history, we have skyrocketed from a local law office into a nationally- recognized claims administration and subrogation recovery partner, servicing some of the most recognized companies in America. Our experienced and high-spirited staff has consistently delivered high-performance results through taking advantage of ongoing educational opportunities and by providing innovative responses to the needs of our clients.

Are you ready to have a professional career in the insurance industry with a company that puts its people over profit? Wilber is excited to grow with --- and because of -- people like you. 

Subrogation Specialists are primarily responsible for:

  • Providing prompt subrogation and recovery investigation, evaluation and settlement of claims with moderate to highly complex exposures for clients nationwide
  • Making outbound and receiving inbound calls in a call center setting, utilizing a headset and dual-monitor computer
  • Documenting claim files with all pertinent information to prove damages and maximize loss recovery.
  • Communicating to and with policyholders, agents and underwriting on key claim issues
  • Negotiating loss recovery settlements with claimants, attorneys and adverse insurance companies in compliance with state laws and fair claims practices in a variety of states via internal support staff
  • Escalating of high exposure claims to management for direction
  • Conducting open claim reviews and working cohesively with other departments to deliver superior customer service and claim service to policyholders.
  • Establishing a course of action to conclude claims timely and in compliance with state regulatory requirements.
  • Receiving ongoing education in efforts to provide professional growth for career track
  • Utilizing active listening to make a positive difference, responding to individuals in an effort to reach payment arrangement resolutions

Applicable skills

  • Strong negotiation; sales experience
  • Proficiency in MS Excel
  • Empathetic but assertive attitude
  • Customer service experience
  • Team building
  • Multi-tasking / prioritization
  • Critical thinking
  • Experience with problem solving / solution-based thinking approach

We will happily train the right person. 


Education and Experience Requirements

  • HS Diploma or GED (required)
  • Software: MS Excel, MS Office (preferred)
  • Proven experience in a call center environment
  • Proficient multi-tasking
  • Typing: 40 wpm
  • Insurance experience (favored)
  • Customer service experience: retail, restaurant, office, etc. - 2 years (required)



Why Wilber?

  • Full-time (M-F) employment
  • Paid training and continuous career coaching
  • Competitive hourly rates (up to $26 when including commissions)
  • Uncapped commissions
  • Bonus incentives
  • Extensive opportunities for professional growth
  • Continued Education Reimbursement
  • Full Life, Health, Vision, and Dental benefits packages
  • Paid time off
  • Breakfast on Mondays, Wednesdays, and Fridays
  • Employee wellness offerings
  • A fun, friendly work environment.



You are smart.  You are hungry.  You want to start a career.

You care about team and culture and let's be honest, perks.

You are curious.  You have questions.  You should apply.



Wilber & Associates
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